Returns and Cancellations
At Lodgepole Outdoors, customer satisfaction is a high priority goal. If you receive a product other than what you ordered, or if your order is incomplete or damaged, please contact us immediately and we will work with you to remedy the situation. If you need to cancel an order you've recently placed, please do call us at (587) 340-1049, and we'd be happy to cancel your order and provide a full refund. Please note that once an order has shipped, it cannot be cancelled.
Want to return a product you’ve ordered from us? No problem.
For all customers, simply ship back the unopened, unused product within 30 days of the purchase date with all original tags and packaging in saleable condition to the address below. Unfortunately due to health and hygiene concerns, we cannot allow returns on socks, insoles, underwear or custom products. Please note that all returns are subject to a 10% restocking fee.
Please send returned items along with a copy of the original order invoice via insured, trackable, prepaid Regular Parcel Post. Unfortunately, we are unable to accept CODs or courier deliveries. Returns sent via these methods will be declined delivery, and may result in extra charges.
In the case of exchanged items, no restocking fees will be applied. Shipping fees will be charged at the posted rates on our site.
Returns/Exchanges can be sent to:
7601 91 ave NW Edmonton, Alberta, Canada T6C 1P7